Privacy Policy — Mama Africa
Our Commitment to Your Privacy
Mama Africa is committed to protecting the privacy of all individuals who interact with our website and venue.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using this website or submitting information through our forms, you consent to the collection and use of your personal information as described in this policy.
Information We Collect
We may collect personal information from you when you submit an enquiry through our contact or booking forms, apply for a role through our recruitment form, sign up for event notifications or marketing communications, interact with our website, or communicate with us via email, phone, or social media.
The types of personal information we may collect include your name, email address, phone number, and any other information you voluntarily provide to us through our website forms or direct communications.
How We Use Your Information
We use the personal information we collect to respond to your enquiries and booking requests, process and manage VIP booth and private function bookings, manage job applications and recruitment processes, send event updates and promotional communications where you have opted in, improve our website and service offering, and comply with our legal obligations.
We will not use your personal information for any purpose other than those outlined in this policy without your consent.
Disclosure of Your Information
Mama Africa does not sell, trade, or rent your personal information to third parties.
We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business — including website hosting providers, booking management systems, and email marketing platforms — where those providers are bound by confidentiality obligations consistent with this policy.
We may also disclose your information where required to do so by law or in response to a lawful request from a government authority.
Data Storage & Security
Your personal information is stored securely, and we take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, and disclosure.
Our website uses industry-standard security measures, including SSL encryption for data transmitted through our website forms.
While we take reasonable precautions, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Cookies & Website Analytics
Our website may use cookies and analytics tools to collect non-personally identifiable information about how visitors use the site.
This information is used to improve the functionality and performance of the website.
You may disable cookies through your browser settings, though this may affect some functionality of the website.
Marketing Communications
If you have opted in to receive marketing communications from Mama Africa — including event announcements, promotions, and venue news — you may unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.
Access & Correction
You have the right to request access to the personal information we hold about you and to request that any inaccurate information be corrected.
To make a request, contact us via the Contact page or at manager@mamaafrica.com.au.
We will respond to access and correction requests within a reasonable timeframe.
Third-Party Links
Our website may contain links to third-party websites, including our social media profiles on Facebook and Instagram.
We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at manager@mamaafrica.com.au or via the Contact page.
Mama Africa | 263 Shute Harbour Rd, Airlie Beach QLD 4802 | manager@mamaafrica.com.au